We try to get your order out the door and on its way to you without any bumps. But hey – life happens. To keep things simple, we’ve laid out our shipping and refund details in plain language. If something’s off or doesn’t arrive quite as expected, no need to worry. You’ll know what steps to take, and we’ll be right here to sort it out with you.
Returns That Don’t Stress You Out
If your order didn’t turn out quite right, Canadian Pharmacy Mall is here to make things easy. You’ve got a 30-day window from the day your package arrives to return it. Drop us a message, and we’ll show you exactly what to do next..
To qualify for a refund, make sure the item hasn’t been used and is still packed the way it arrived. Once it gets back to us, we’ll get your refund moving quickly.
Wrong item in the box? Something showed up damaged? That’s on us – we’ll send a replacement right away, and you won’t pay a cent. Prefer to get your money back instead? That’s completely fine. Just keep in mind that we only return shipping fees if the mistake was ours.
We’re here to help you feel good about every step – before, during, and after your order.
Refund Info
Before hitting “order,” take a moment to double-check your shipping address and contact details. It’s a small step that makes a big difference – helping your package get to the right place without delay.
If you spot a mistake after placing your order, reach out to us as quickly as possible. We’ll do everything we can to update the info before it ships. If it’s already on the way and the address turns out to be incorrect, we won’t be able to resend it or issue a refund.
The right details help your order land in the right place. A little extra attention upfront helps everything arrive exactly where it’s meant to go.
Here to help – anytime
Have a question about your order, delivery, or need help choosing the right item? Our support team is friendly, fast, and always ready to step in if something’s unclear or didn’t turn out as expected.
It’s easy to reach out – send a message or give us a call. We’ll listen, sort things out, and be there for you from the first click to the final delivery. We handle the hard parts so you don’t have to.